#Croydon Libraries – What’s the agenda here?

The following has been sent to all on the email list and it will be put on Facebook. Please take a moment to read and make comment, whether you are from Croydon or further afield…

Steven Downes of Inside Croydon is, yet again, making wild accusations on Twitter – that a meeting on libraries has been called for and asks why has this not been done. Who called for this meeting?  Does anyone know?

Only one resident suggested a meeting to me but he genuinely thought we could hold it in a Croydon library. Clearly we can’t.  Nobody who responded to the last email though, regarding this, thought there was any need to meet.

The leader of Croydon Labour promised a public meeting but I’ve heard nothing, despite following this up twice.

I am starting to think that this attack is political, as others have suggested,  as I spoke out with your thoughts regarding Labour’s co-op model. No one understood where this came from and no one understood what it really meant and whether it offered a better alternative to JLIS (Laing).  The Campaign group was used by Croydon Labour to lend support to their push for co-op libraries. We are non-party political and had to speak out with what people told us.

Steven also wants an elected committee.  I deal with national library campaigners via The Library Campaign and Speak Up for Libraries. Few, if any, have formal groups or committees. Even groups who have defended libraries right through to Judicial Review have no formal organisation.  We do not take public funds. Does anyone want such a structure?

Thoughts please…..

As always, anyone can write for the blog. If you choose the anonymous or Name/URL option provided it is helpful to sign your post in some way.

Many thanks

Elizabeth

Save Croydon Libraries Campaign
savecroydonlibraries@gmail.com
http://www.soslibrary.blogspot.com
Follow us on twitter @SaveCroydonLibs
Join us on facebook https://www.facebook.com/groups/savecroydonlibraries/

Increasing the cost of running libraries – So #Croydon

It is shameful that £250K was wasted on a procurement process that sees Croydon awarding the libraries contract to JLIS, a subsidiary of John Laing, but the farce does not end there.

The procurement process was sold to residents as a way of saving money, by working with Wandsworth, therefore offering economies of scale. Laing  is  a company that is already heavily involved in Croydon, including the building of the shiny new council HQ, which Croydon council  insists is being built at nil cost, and a £450m regeneration scheme.  The truth is exposed as various deals are already coming unstuck. If you want further details Inside Croydon covers this issue extensively.

But Wandsworth appointed GLL, a not-for-profit company with some expertise in running libraries, employing experienced librarians to oversee the provision.  They were chosen as they offered ‘best value for money’ – their tender representing not only the lowest price of the short-listed bidders but also realising the highest score in evaluations.

As Cllr Timothy Godfrey points out, the deal stuck in Croydon will not realise any saving. In fact it will cost Croydon more than offering the contract to GLL or continuing the management of libraries in house, to the tune of a cool £4m over the life of the contract and no economies of scale realised.

The shocking figures for Croydon libraries were released in the recent CIPFA data, where back office costs, long identified as a huge barrier to the efficient and cost-effective running of Croydon libraries, are exposed as completely out of all proportion with any well run library service. This is no news to campaigners or the Labour opposition in Croydon as this was highlighted early on as a reason to reconsider the procurement process not only by Labour’s Godfrey but by Tim Coates, who attended a shadow cabinet meeting and presented the stark facts to all in attendance, including the then Conservative lead on libraries Cllr ‘Booktoken’ Bashford.

Given this, it is unbelievable that Croydon would plump for a more expensive deal with Laing than to tackle the problem that they created in the efficient running of Croydon libraries or opting to let GLL run services, jointly with Wandsworth, at least excusable as it is cheaper and better than what is already on offer.

Thanks to Private Eye for covering the story – Issue 1331, available in all good newsagents.

Private Eye – page 28 of Issue 1331 – 11 January – 24 Jan. 2013

So we have a greatly reduced spec, no economies of scale and a hugely inflated cost to Croydon, in order to outsource our libraries to Laings (JLIS). 

You really couldn’t make it up!

The worst kept secret – John Laing win contract

Alan Wylie was the first to report that he’d been informed that John Laing Integrated Services (JLIS) had been made preferred bidder for the Croydon Libraries contract.

Full marks to Cllr Tim Pollard for keeping a straight face when explaining that companies did not want all their secrets shared.

Then the local press named John Laing as the preferred bidder on the same day it went to the corporate services committee for approval but Inside Croydon went one step further, not only naming Laings but reporting that it was likely the decision could be sent for Judicial Review.

Inside Croydon reported on the meeting, where information was denied to residents and Labour councillors, including the names of the bidders up for consideration or any real detail of the terms of the contract on offer. The chamber and public gallery were treated to a cringe-worthy performance from Cllr Tim Pollard who managed to keep a straight face as he explained that the details of the bids were “commercially sensitive” and no one would work with Croydon if they ” shared their secrets”.

It was very clear that no one was asking for minute details but more the general terms of the contract, the main issues discussed to decide on the preferred bidder and what it might mean for staff and for residents. Most questions were blocked and went unanswered, although Labour councillors George Ayers and Toni Letts were able to establish that the future pay and conditions of staff were not part of any consideration and Croydon planned to only meet minimum pay and conditions for existing staff only.

Cllr Donald Speakman Disregard for access to the library service on offer to residents

The only question of any substance from the Conservatives was a question tabled by Cllr Donald Speakman who was at pains to establish that the unnamed chosen bidder could not open Croydon Libraries on a Sunday without consulting the council as he clearly opposed any such move – a move made by other proactive listening councils in response to user demand. Clearly library users’ and residents’ views were furthest from Cllr Speakman’s mind.

It would be funny if not so serious that the Conservative councillors and the council solicitor repeated blocked questions about facts that were already in the public domain.  On numerous occasions direct facts from verifiable sources were tabled as part of a question posed, such as statements made in Wandsworth Council papers, but these were still ruled as ‘commercially sensitive’ and therefore inadmissible.  It was the stuff of farce. No wonder Croydon ban recording and filming of meetings!

The public were asked to vacate the gallery but remained sitting. No fuss, no noise – just a  firm resolve that they would not be evicted and would not be denied hearing the facts. One woman offered to explain why the group remained but was barred from uttering a word.  The meeting then withdrew to another room to continue the private part of the meeting in camera.

The secret dealings in Croydon have caused many to comment in disbelief. This is far from most people’s understanding of a democratic process.  Decisions taken in secret with key information withheld – Not what most consider democratic. Do they forget that they were elected to serve?

Wokingham’s privatisation of libraries pulled

Wokingham have explored the privatisation option for library services but have chosen not to proceed. You can read the post by Alan Wylie here:
Stop the privatisation of Public Libraries: Wokingham privatisation pulled?

There is a quote from Wokingham Cllr Pauline Jorgensen, that Croydon might like to consider.  She said,

 “The council has been working with interested parties in a competitive dialogue process to see if there are ways that we can work with the private sector to improve the library service we offer. The result is that we haven’t been convinced there will be enough benefits for our library users to continue with the process. We also don’t want to take the risk the key objectives would not be achieved for our users.”

 The procurement process drags on in Croydon. The Conservative administration have been exposed as having no mandate to outsource the whole network of libraries, as is their plan. Short-listed organisations have dropped out along the way and the library service has been eroded and hollowed out through short-sighted cuts to staff and book stock.

An announcement is imminent.  Watch this space.

Lack of information causes confusion…again!

Given Croydon’s record on transparency and libraries it is a shame that the local press continue to run articles without checking other sources. Library campaigners have a very good grasp of the situation and are very keen to work with the local press! The latest article contained misinformation, stating that there are now only three organisations bidding to run the Croydon libraries network along with that of Wandsworth. The correct information was readily available, but not from Croydon Council, the one source you would expect to be providing all the information.

The facts were uncovered by Alan Wylie, finally confirmed and  flagged up on Stop the Privatization of Public Libraries  and confirmed by independent work by Inside Croydon, which we followed up here.

It is a shame the details for the Croydon Guardian article were not checked before uploading the story.  It has already been circulated to a wide readership via Public Libraries News, unchallenged. Whilst the content of the article may not hold weight the comments are worth a read.  The full article can be found here.

Although LSSI have followed Civica by withdrawing from the process there are still four potential providers, yet to be short-listed, as an in house bid was accepted from Wandsworth after LSSI withdrew.

Yet despite speculation that the whole process is falling apart there is no real sign as yet from Wandsworth or from Croydon that they are wavering from their intention to wash their hands of their libraries, with only saving money as their prime, some would suggest their sole, motivator.

LSSI follow Civica and abandon ship!

Following on from yesterday’s post it seems LSSI have withdrawn from the bidding process to run Croydon and Wandsworth library services.  LSSI are the second of the initial five organisations chosen for consideration, to pull out even before final short-listing takes place.

The initial information was uncovered by Alan Wylie, who received confirmation of LSSI’s withdrawal earlier today, from Croydon’s Cllr Tim Pollard, after receiving information to this effect from reliable sources.  You can read Alan Wylie’s post here.

Today Inside Croydon have followed this up with a post confirming that LSSI is no longer in the running, having withdrawn from the process, again quoting Cllr Tim Pollard as one of the sources used.

Altered image, original image by Tim Zim

It appears Cllr Pollard is happy to engage with other parties, to pass on information,  including those from outside of the borough. Hopefully this means Cllr Pollard will soon be providing clear information to us at Save Croydon Libraries Campaign. We’ll let you know how we get on!

Purley Festival promoting Croydon libraries!

Purley Festival runs from 25th June to 1st July and their Twitter account has tweeted about “special events” being run in Purley Library as part of the festival.

A regular weekly event promoted under the banner of Purley Festival.

Seems this is, yet again, a case of Croydon residents taking the matter of promoting Croydon libraries into their own hands. Whilst we await details directly from Purley Festival organisers we sought out the details for ourselves, on the Croydon Council website.

Nothing listed under Events in Croydon Libraries

Nothing additional under the events listed in Purley Library tab, other than the regular activities on offer.

Nor is there anything out of the ordinary listed in the Events listings for the week of Purley Festival.

We look forward to receiving full details of the additional events and are keen to promote them as we regularly hear of residents struggling to find details of events in Croydon libraries as advertising is so poor and erratic.

But it will come as no surprise to many of us that Cllr Tim Pollard, newly appointed to the role for overseeing libraries, is quick to follow in the steps of his predecessor, Cllr Sara Bashford, in taking the credit for the work of residents promoting libraries and denying problems with the service on offer.

In the Croydon Guardian, online Cllr Pollard is quoted,

“The events at Purley Library during the festival week cater for all age groups with a range of interests and many encourage whole-family participation. 

Some of the activities are regular events at the library, while others are one-offs, adding extra dimensions from music, fashion and craft as well as literature and discussions about China and Croydon- a measure of the diverse nature of what our libraries offer.” 

Dare we remind Cllr Pollard of the events regularly cancelled in Sanderstead Library, the library in his own ward?  The promised list of volunteers, he claimed were so keen to help, that never materialised for the Summer Booktrail, resulting in activities being cancelled, just one example.

Cllr Bashford was caught out by the Bookseller for the lack of any promotion of any events for National Libraries Day, which resulted in hard pushed staff cobbling together displays such as this at only a day’s notice.

UK Citizenship test or Highway code anyone?

Let’s hope that a community pulling all the stops out, in their own time, to promote Purley and its facilities, including its library; a library who campaigners believe is still lucky enough to have a qualified librarian attending, unlike many other Croydon libraries, is supported by Cllr Pollard and Croydon Council.

We’ll post full details of all events in the library that week when we can establish details.

Trouble in Greenwich with GLL

Croydon Libraries are in the process of being outsourced and five companies and organisations have been short-listed.  Inside Croydon has written of those short-listed in this comprehensive article here.

This short-list will be whittled down further in the coming months to just three bidders who will go through to the competitive dialogue phase. The process is being handled by a project manager, bought in at a cost of £40,000 to oversee the process, the whole procurement process expected to cost in the region of £250,000.

Staff in Croydon libraries are under huge pressure to keep the service running after a huge cut in staffing, so drastic that when the service faltered and failed on numerous occasions, the council had no alternative but to employ more staff, both agency and permanent posts.

Greenwich Leisure Limited (GLL) is just one of these bidders and and an article highlights the troubles in Greenwich where GLL are taking on the running of library services. The full article can be read here. The article explains,

“GLL have made clear that following the transfer, there will be a “harmonisation” process, in reality to bring library staff down to GLL levels. GLL negotiators have confirmed that new library staff will be employed on poorer pay and conditions.”

The article claims that the council refused to accept a potential compromise whereby staff would be seconded over to GLL, rather than transferred, which would give staff staying as council employees a better safeguard against attacks on pay and conditions.

Unite assert that this dispute has highlighted the limited protection offered by TUPE. The legislation only gives protection at the point of transfer. 

“All employers need do is find a reason to attack pay and conditions not linked to the transfer – usually by crying poverty.” 

There is a march organised for May 5th with a possible strike action planned.

Save money by chucking £42K at it, and the rest!

Anyone else find it curious that Cllr Sara Bashford, who gave her assurances that residents would be kept informed of developments on libraries, omitted to mention this position being advertised back in December?

That’s the same Cllr Bashford who assured residents their views would be listened to, yet disregarded the data from parts of the the council consultation document on six libraries as the document was confusing.

The same who took the decision to outsource all 13 libraries on the basis of this flawed consultation, involving just six libraries in any case.

The very same council who got caught out meeting with LSSI before the decision to explore outsourcing was taken.

That’s also the council that have not been able to fully answer FOI requests for the breakdown of responses that Cllr Bashford claims informed the decision to outsource.

The same that assured residents no libraries would close, though since then jointly run Upper Norwood is under threat and then the closure of New Addington was announced. But surely there would be reassurances about how Croydon might provide a service to this area.  Apparently not.  According to the newspaper article Cllr Bashford rubber-stamped the death of New Addington Library without any regard for the space that might be available in the CALAT Centre nor could she give any reassurances about the bookstock that might be accommodated.

Gavin Barwell MP won’t be drawn on the situation, still claiming no library will close.

That’s also the council who have been caught out for not advertising National Libraries Day but then again why would this be any different? Whilst other authorities celebrate libraries and promote the activities they offer Croydon have for some time now been erratic in publicising events, some receiving no publicity at all!

And let’s not forget the great book cull, still continuing to be noted by residents across the borough, which Croydon also failed to mention to residents. Seems less is more.  So Croydon!

The same who kept silent about the shortlisted organisations.

Not a great track record for transparency, is it?

Croydon Libraries bidders named but campaigners’ concerns misrepresented

Save Croydon Libraries Campaign appreciates the Croydon Guardian covering the ongoing saga of Croydon Libraries with a further article on their website today but we do question why they will not engage directly with the campaign group to verify the facts. The same article went into the printed edition, without correction.

No one debates that the local press must have great difficulty verifying the real situation as Cllr Sara Bashford and Croydon Council are almost silent on the matter, pushing through the privatisation of all thirteen libraries, knowingly having only consulted with the users of less than half the libraries in the network.


Since then the Upper Norwood Library run jointly with Lambeth has run into trouble as Croydon no longer wishes to provide funding for it. Cllr Sara Bashford is also quoted in the local press announcing the closure of New Addington library without any planning of the space that might house the ‘replacement’ of this well-used, purpose built library or what book stock might be available.  In her own words, when asked if the new building will house the same number of books as it does presently, Cllr Bashford is quoted as saying she could not make any promises.

“I could not say there will be the same number of books definitely,” she explained.“We do not know what the square footage available will be in comparison with the library.”

How reassuring.

The Save Croydon Libraries Campaign continues to work with and receive information from residents across the borough as well as national campaigners. We can only assume this Croydon Guardian article is based on the information which first appeared on Alan Wylie’s excellent Stop the Privatisation of UK Public Libraries blog on March 20th and in the detailed article by Inside Croydon on March 21, which contains a great deal of research into the organisations involved.


To clarify, Save Croydon Libraries Campaign is not concerned that outsourcing the network of libraries will lead to immediate closure. During the bidding process, Croydon have already altered the plan by announcing the closure of  New Addington. Prior to this there was a drastic reduction in staffing in our libraries and then a huge cull of book stock. Croydon were also caught out by residents and the Bookseller for their woeful lack of activity for National Libraries Day – hard-pushed staff cobbling together some makeshift displays at short notice, to cover up the omission, after the Bookseller article was released. Thanks to residents who have sent us photos and the facts across the borough. In many locations there was nothing to photograph and enquiries met with blank expressions or apologies for not being aware but here is just a sample of the details we were able to record.  Judge for yourself.

 No special activities and leaflets on the board without actual dates for activities, though printed for January to March 2012. What does “one Saturday a month” actually mean and how can people plan to attend if the date is not available?

 Children’s display in a Croydon Library.  Enticing choice of reading matter, don’t you agree? This was taken early on in the day.  The resident straightened the books casually thrown at the display.

 The entrance display was a real treat. UK Citizenship test booklet anyone, or perhaps you fancy brushing up on the Highway Code?

 A children’s display in another library, though no adult display.  At least better than some with no display at all.

And this has to be our favourite.  The only activity that perhaps might have been considered special was author  Monica Carly at Central Library that day.  But can you spot the similarity?  An eagle-eyed resident did and these events are being held at other libraries too. Unfortunately Croydon hold few of local author Monica Carly’s books in stock but that is a minor detail surely!


We’ve already covered the concerns regarding LSSI’s early involvement and their track record in the US and the Inside Croydon article along with Alan Wylie’s blog covers many of the concerns with privatisation of libraries in general and the organisations Croydon have short-listed specifically.


We do not believe residents want external organisations to run our libraries. Why would we want someone else to make a profit from our libraries? We want the local authority to run the service effectively, correctly and to provide the comprehensive service that is not available to many at the moment.


We want staff to work without undue stress, with training and with knowledge of the local communities that they serve. Residents do not want staff to apologise, as they do with great regularity now. Residents are greatly concerned for staff who deliver a service under extreme pressure, often with little or no training. Residents are concerned that we will lose even more of out loyal experienced and qualified staff.


And things could surely not get any worse. We already experience a greatly reduced service in our libraries, and this is nothing new. National campaigners listen to Croydon and are aware of the problems in Croydon.  We really need the local press to back residents on this and expose what is really going on before it is too late.


As always, we remain open to offering the local press all the evidence we have and to put you in touch with a wide range of residents affected across the borough.  National campaigners are aghast when we’ve shared details with them. What do you think Croydon Guardian? Will you afford us the same coverage that is offered to campaign groups elsewhere?


Updated 29/03/12